AI Patrol

What happens when you put code-generation agents in the hands of enterprise IT teams? With Serval, you get a system where it's easy for everyone to be a builder. Sarah Guo and Elad Gil sit down with Serval co-founder and CEO Jake Stauch to analyze his company’s direct challenge to ServiceNow as the enterprise automation and service management system of record. Jake explains that by building an AI platform for enterprise IT departments with Serval, users can safely build while still safeguarding permissions by strict deterministic approvals and an audit trail. He also talks about ProServal, the company’s team that embeds automation engineers directly with customers in order to provide ongoing support and service. Jake also discusses how AI was the big unlock to taking on ServiceNow, why he’s betting on coding agents getting even better, why consumer is a window into what will happen next in enterprise and why the SaaS-pocalypse might look more like a consolidation, why background agents are still a moonshot in enterprise software, and the importance of hiring product-oriented engineers. Sign up for new podcasts every week. Email feedback to [email protected] Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @jakeserval | @getserval Chapters: 00:47 – Jake Stauch Introduction and Serval’s Background  03:00 – Expanding Coding Agents Beyond Engineers 04:40 – Limitations with Personal Agents in Enterprise 06:29 – Deploying Serval Effectively in Large Orgs  07:55 – Day 1 Ambition and Attacking Enterprise Systems of Record 09:51 – Taking on ServiceNow with Workflow Automation Platform 11:01 – Betting on the Evolution of Coding Agents and Building Guardrails in Enterprise 13:48 – Big Risks, Big Rewards, and Big Predictions for Serval and Coding Agents 16:40 – Adopting Different Sets of Building Principles at an Enterprise Level 20:49 – Token Maxing, Long-Term Budget Impacts, and ROI 22:39 – The SaaS-pocalypse and SaaS vs. AI 24:39 – The Mental Model for Delivering Platform-Level Power to the IT User at Enterprise 26:43 – Building Automations with Catalyst and Raising Technical Competence 28:55 – The Next Wave: Background Agents and Autonomy in Enterprise 32:23 – Hiring Velocity and Unlimited Ambition at Serval 34:17 – Keeping Pace with Customers and Fundamental Shifts in Product Function 37:05 – Conclusion

In the transition to the agentic web, security has become an afterthought. Now, organizations are racing to figure out what AI security means, and how to keep their data safe. Live from Cloudflare Connect, Sarah Guo sits down with Cloudflare CTO Dane Knecht to discuss the changing attacker landscape, and how his company is allocating its engineering resources to meet this emerging security challenge. Dane explains how enterprises that have moved away from castle-and-moat infrastructure to more of a zero trust infrastructure for security are in better positions than those who haven’t. He also discusses the challenges of patching 70 years of software and why the software development lifecycle will need to change for security for the agentic web, why he sees token spend in the next 18 months primarily going towards security rather than engineering, how the current web is in a ‘messy middle’ state where humans and agents are riding the same ‘rails’ on the internet, Cloudflare’s conference monetization gateway release as well as its Signals project with OpenAI, the rationale behind the release of Cloudflare OS, and the thinking behind a recent company restructuring. Plus, why Cloudflare hired one thousand interns, and why curiosity about AI is required to be successful at Cloudflare.  Sign up for new podcasts every week. Email feedback to [email protected] Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @Cloudflare | @dok2001 Chapters: 00:00 – Trailer 00:55 – Cloudflare CTO Top Priorities 05:03 – Today’s Attacker Landscape 06:16 – State of Internet Infrastructure 07:31 – Shift Towards Security Spend 08:39 – Road to Better Software and Internet Security 09:50 – Building Secure Production Software 11:41 – Reducing Surface Area 12:54 – Near Future of the Web 17:27 – Monetization and Signals  19:13 – Success for Content Creators  20:07 – Workplace OS and Use Cases 24:07 – Restructuring for AI-First 27:11 – Token Budgeting 29:32 – Cloudflare’s Intern Strategy 33:39 – Importance of Curiosity 35:29 – Attacking the Legacy Software Security Problem 37:08 – Engineering Team Prioritization 38:25 – Open vs. Closed Models 39:43 – Democratizing Security for Everyone 41:29 – Conclusion

Stacey Abrams is a renowned political leader, lawyer, author, and advocate for equity and justice. Known for her relentless work supporting voting rights and addressing poverty and inequality, Stacey is also an acclaimed writer of legal thrillers, including her latest work, Coded Justice, which explores the ethical dilemmas surrounding AI in the legal system. With roots in the Deep South, Abrams credits her family and upbringing for inspiring her commitment to social change and her ability to translate complex issues into relatable action. Beyond politics and books, she is a powerful speaker and founder of several organizations advocating for inclusion and systemic reform.

Takeaways:

• Power is Borrowed, Not Owned: Stacey discusses the idea that positions of authority are ultimately “borrowed power,” and true impact comes from influence, not titles.

• AI & Justice: Her novel Coded Justice highlights both the potential and the danger of integrating AI in the legal system, urging that technology must always operate within ethical guardrails.

• Leadership is Responsibility, Not Permission: Abrams emphasizes that leadership means taking responsibility and acting even without formal authority—championing the idea of being a “professional troublemaker” for good.

Sound Bites:

“Poverty is immoral. It is economically inefficient, and it is solvable… For me, it is a call to action.” – Stacey Abrams

“You don’t have to be given the authority to act, to have the responsibility of action. And that’s leadership.” – Stacey Abrams

“AI is a tool that can be used to build or a tool that can be used to destroy, but it’s just a tool. It’s up to the humans who are wielding it.” – Stacey Abrams

Connect & Discover Stacey:

Website: https://www.staceyabrams.com/

Instagram: https://www.instagram.com/staceyabrams

Facebook: https://www.facebook.com/StaceyAbramsGA#

YouTube: https://www.youtube.com/channel/UCPjnB2FdBAvJp2fKOGzJHww

X: https://x.com/staceyabrams

Book: Coded Justice: A Thriller

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